One’s idea of perfection is another’s failure


Had an oil service done on my motorbike yesterday. They undercharged me 2-yen by mistake. As the receipt they wrote was for 2-yen more they will post a new receipt for 120-yen postage with a reply paid envelope for another 120-yen. Such is the perfectionist culture they’ll suck up 120x the cost (excluding Labour and stationery) to cover a 2-yen mistake. In the West we’d just chip in 2-yen of our own and put it to bed. Not a criticism but an observation of how this culture is so different. How often the West forgets culture when analyzing Japan.

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