The golden rule of customer service

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Customer service! What is it? How well do we know our customers? In my case it is a Mr Kamimura, a diligent garçon at Aux Bacchanales in Kioi-cho, Tokyo. No matter what mood you’re in he has an innate ability to make you forget and laugh at yourself. In my case today new shoes are causing blisters. He saw me with bandaids at hand. Sensing what was wrong he scribed “blister” in my latte. A small thing perhaps but isn’t it amazing how something so simple, not discovered in any manual can keep a customer coming. The coffee is pretty good too so it’s a win-win. I’m fascinated how in today’s smartphone gazing culture how as humans were actually missing out what really matters.

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